ISO/IEC 20000-1 IT Service Management
Manage IT service delivery through defined responsibilities, service controls and performance records.
Discuss your scope
QRS QUALITY · SERVICE GUIDE
Scope and checkpoints
- IT service boundaries
- Service delivery controls
- Service performance review
Records and evidence
- Service descriptions and responsibilities
- Service request and incident records
- Performance reports and improvement actions
Technical focus
Manage IT service delivery through defined responsibilities, service controls and performance records.
Scope and checkpoints
- IT service boundaries
- Service delivery controls
- Service performance review
Records and evidence
- Service descriptions and responsibilities
- Service request and incident records
- Performance reports and improvement actions
Preparation
Prepare your IT services, customer commitments and recent service records.
Describe your approach to service performance review.
Explore the subject
Use the guides to explore scope and practical questions in this field and find the detail relevant to your situation.
QRS QUALITY · EXPERT CONTACT
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Scope, authority and verification
QRS Quality explains the application scope, evidence to prepare and the relevant route. Any claim of accreditation or authority must be checked against the current scope record for this specific service. Assessment and certification decisions belong to the competent body’s independent decision process; this page does not guarantee a certificate. Verify the issuer, certificate scope, dates and any official register entry.