Appeals and complaints — QRS Quality
QRS QUALITY · COMPANY

Appeals and complaints

Appeals and complaints. QRS Quality operates through defined responsibilities, competent review, impartial decisions and traceable records.

01

Governance and responsibility

Responsibilities and decision authorities are documented. Commercial expectations do not replace technical criteria, and significant changes are recorded and reviewed.

02

Evidence and verification

Current scope, accreditation claims, certificate status and controlled documents must be checked through their official records rather than inferred from a logo.

03

Communication and review

Questions, appeals and complaints are registered, assigned to an authorised person and answered through a controlled communication route.

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