How to design and publish ISO 10001 codes of conduct
Define the purpose, customers, service promises, conditions, exclusions and response routes. A customer should understand what is promised and what happens when it is not delivered.
MANAGEMENT SYSTEMS
Design an understandable commitment
Define the purpose, customers, service promises, conditions, exclusions and response routes. A customer should understand what is promised and what happens when it is not delivered.
Review before publication
Gather customer and staff input, check resources and responsibilities, and compare the draft with contracts and applicable obligations. Approval should show that the promise can actually be met.
Publish and control changes
Use accessible channels and test the code in practice. Keep approval, version and communication records; changes must reach both customers and the staff who apply the commitments.
Updated
A sound start verifies the real activity and applicable requirements before the service name.
ISO 10001 Customer Satisfaction Codes of ConductPrimary sources reviewed for this article