Root Cause Analysis: application and decision

Learning focus

Distinguish symptoms from causes and plan corrective action that addresses recurrence.

Skills and exercises

• Problem and evidence definition
• Cause analysis
• Corrective-action effectiveness review

Practical learning evidence

• Problem statement exercise
• Cause-and-evidence analysis
• Corrective-action and effectiveness plan

Prepare for the training

Bring an anonymised nonconformity, its evidence and previous corrective actions for the practical exercise.

Use an anonymised case to practise the following: corrective-action effectiveness review.

Match training to the participant’s role

For Root Cause Analysis, define the learning objective, existing experience and the work participants must perform afterwards. Confirm prerequisites, programme scope and examples before choosing dates or delivery format.

Prepare practical learning evidence

Use relevant process documents, cases and exercises to connect the subject with work. Agree whether the programme includes an examination or another assessment and what completion actually demonstrates.

Clarify time, cost and the outcome

Participant numbers, delivery method and tailored exercises affect planning. State what attendance, completion or an assessment record means; taking a course alone does not establish organisational certification or independent auditor authority.