QRS Quality

ISO/IEC 17020 Training

Inspection training should teach how to preserve the basis of a decision as well as complete a checklist. Links between the item, method, personnel and records affect the reliability of the result.

Define the scope correctly

What should be examined when two inspectors reach different decisions on the same item?

Compare the criteria, methods, observation conditions and evidence. Establish whether the difference comes from technical interpretation or incomplete records. A majority vote is not a technical justification. Training should use joint examination of decision examples to clarify interpretation limits and identify when further assessment is needed.

How does an externally supplied test result contribute to an inspection decision?

Check whether the test represents the item and required property, and review the method and provider’s competence. Using a result is different from transferring responsibility for the inspection decision. External evidence should be traceable in the report. Training should particularly test the link between the sample identity and the inspected item.

Does transition to the 2026 edition require only changing the manual cover?

Review organisational relationships and practical changes alongside the new A/non-A distinction. Plan training around affected tasks, records and the change list. Follow the competent accreditation body’s transition announcement. Publication of the new edition does not mean every earlier report becomes invalid on the same day.

Training and competence

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Use the guides to explore scope and practical questions in this field and find the detail relevant to your situation.

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