Root Cause Analysis: surveillance steps

Learning focus

Distinguish symptoms from causes and plan corrective action that addresses recurrence.

Skills and exercises

• Problem and evidence definition
• Cause analysis
• Corrective-action effectiveness review

Practical learning evidence

• Problem statement exercise
• Cause-and-evidence analysis
• Corrective-action and effectiveness plan

Prepare for the training

Bring an anonymised nonconformity, its evidence and previous corrective actions for the practical exercise.

Use an anonymised case to practise the following: corrective-action effectiveness review.

Check what the training result shows

For Root Cause Analysis, distinguish attendance from assessed learning. Verify the programme, participant, issuer, dates and any stated evaluation criteria before treating a record as evidence of competence.

Apply and review the learning

Use course outputs in the relevant work and review practical examples, records and remaining skill gaps. A training document is stronger when supported by observed application and appropriate responsibilities.

Plan further development when needed

Revisit learning needs when roles, processes or applicable requirements change. Follow any specific programme conditions for reassessment; a universal renewal period should not be assumed.